Seller terms & conditions

Terms and conditions for sellers joining and using the Marah app

Final version dedicated to sellers

Last updated: 18 August 2026

These terms and conditions constitute a binding legal agreement between the Marah app, operated by Meatsteak Company, unified national establishment number 7052155863, a company registered in the Kingdom of Saudi Arabia with its head office in Riyadh, referred to in these terms as 'Marah', 'the platform' or 'we', and the establishment, merchant or supplier that applies to join the platform or uses the seller app or the dashboard, referred to as 'the seller' or 'you'.

Accepting these terms electronically, signing a commercial schedule or an onboarding form that refers to them, or activating and using the seller account, constitutes binding acceptance by the seller and by whoever lawfully represents it. If the seller does not agree to them, it must not complete registration or use the seller services.

These terms do not exclude any mandatory statutory provision applicable in the Kingdom of Saudi Arabia; any provision here is disregarded to the extent that it conflicts with a mandatory provision, while the remaining provisions stay in force.

First: definitions and scope of application

The platform or Marah: the Marah app, its website, the dashboard and the technical services operated by Meatsteak Company.
The seller: the independent establishment that offers products, sets their prices, accepts orders, prepares them and sells them to customers; the term includes its branches, representatives and authorised users as the context requires.
The authorised user: the seller's owner, manager, employee or agent to whom the seller has granted access to its account or the management of its store.
The customer: a user of the customer app who sends a purchase order to a specific seller.
The product: any goods offered by the seller, including fresh, chilled, frozen or perishable products.
The order: the electronic purchase order containing the products, specifications, price, pickup or delivery method, fees and the status recorded on the platform.
The commercial schedule: the offer, agreement or annex setting out Marah's commission and fees, the settlement cycle, and any financial or operational terms specific to the seller.
Pickup from the store: collection of the order by the customer or their authorised representative from the seller's branch or the specified pickup point.
Delivery by the seller: transport performed by the seller or through a driver or carrier it deals with, where the seller is responsible for the transport stage towards the customer.
Delivery by Marah: a transport service arranged and managed by Marah from collection of the prepared order from the seller until its handover to the customer, which may be performed by a contracted carrier meeting the regulatory requirements.
The laws: the laws, regulations, decisions, instructions and mandatory standards in force in the Kingdom of Saudi Arabia relating to e-commerce, food, municipalities, taxation, transport, data protection, intellectual property rights and others.
These terms govern Marah's relationship with the seller and the use of the seller services, and do not replace the seller privacy policy, the customer terms, or the commercial schedule.

Second: the nature of the relationship and the order of documents

Marah is an electronic marketplace and a technical intermediary enabling the seller to display its products, receive orders, communicate, track status, and facilitate collection and settlement, and it may arrange delivery for some stores. Marah does not become the owner or seller of the product merely by operating the platform, collecting its value or arranging its delivery.
The contract of sale for the product arises directly between the seller and the customer after the order is accepted and payment is confirmed or the available payment method is approved. The seller is the seller of the product and is responsible for its display, price, preparation, conformity and the issue of its invoice.
The seller is an independent contractor, and these terms do not create agency, partnership, franchise, employment or exclusive representation between the parties. The seller may not bind Marah towards others or claim to be a branch or agent of it.
Marah's verification of the seller's documents or its acceptance onto the platform is not a permanent guarantee of its licences or products, and does not relieve it of continuously verifying its own legal compliance.
In the event of conflict, the signed agreement or commercial schedule prevails on financial matters or matters specific to the seller, then these terms, then the operational policies and instructions shown on the platform. No ordering is given effect where it derogates from a mandatory right of the customer or contravenes the law.

Third: eligibility, registration and verification

The seller must be an existing, registered establishment authorised to carry on the activity and to sell electronically within the Kingdom, and whoever accepts the terms or manages the account must be lawfully authorised.
The seller provides correct and current data, including the commercial registration, the national address, the tax registration certificate where applicable, the necessary municipal, health and food licences, incorporation or authorisation data, means of contact, and a bank account in the seller's name or as the laws permit.
Marah does not request a copy of an official identity document except where its collection or copying is permitted or required by law and for a specific purpose, and it must be limited to the minimum necessary, protected, and destroyed once the purpose has ended unless there is a reason to retain it.
Marah may request reasonable additional documents for verification, or their updating or matching against official or lawfully available sources, and may suspend activation until verification is complete.
The seller undertakes to renew its licences and documents before they expire, and to notify Marah immediately of any suspension, material breach, or change in the activity, the bank account, the authorised representative or control of the establishment.
On a transfer of ownership of the establishment or the store, Marah must be notified thirty days in advance where possible, and the account and the commercial schedule do not pass to the new owner except after verification and Marah's written approval.

Fourth: the account and authorised users

The seller is responsible for protecting sign-in details and verification codes and for setting its users' permissions, and for every action issued from its account, unless it notifies Marah without delay of a breach or unauthorised use.
A separate account must be created for each authorised user where the platform allows it, passwords and codes must not be shared, and the permissions of anyone whose relationship with the seller ends must be revoked immediately.
Marah may keep records of sign-ins, changes, acceptance, preparation and handover for security, evidential and dispute investigation purposes in accordance with the privacy policy.
The account may not be sold, leased, transferred, used on behalf of another establishment, or duplicated to circumvent fees, restrictions or ratings.

Fifth: store data, branches and operational readiness

The seller enters each branch's data accurately, including the trade name, location, address, working hours, means of contact, licences, service area, minimum order, preparation time and the pickup or delivery option.
Store status, working hours, stock, prices and operational capacity must be kept up to date, and the receipt of orders must be switched off when they cannot be fulfilled, rather than accepting and then cancelling them.
The seller undertakes to provide the devices, internet connection, staff and equipment needed to receive and process orders during the announced working hours.
The seller authorises Marah to display its commercial and regulatory data that must be shown to the customer under the E-Commerce Law, without prejudice to the seller's responsibility for its accuracy and updating.

Sixth: displaying products, prices and content

The seller is responsible for the accuracy of the product's name, image, description, source, type, weight or weight range, price, availability, classification, storage level, expiry date, and the manner of its slaughter, cutting, preparation or packaging, and any necessary warnings, allergens or instructions for use.
Prices must be in Saudi riyals and it must be clearly shown whether they include value added tax, and no amount, weight difference or service may be added to the customer that was not shown and agreed to before confirmation.
Misleading images or descriptions may not be used, nor may a prohibited, expired, spoiled, contaminated, recalled or unsourced product be offered, or one that does not conform to specifications or to intellectual property rights.
The product, its type, grade, weight or method of preparation may not be substituted, nor its price raised, after the order has been accepted, except with the customer's documented consent through the platform.
Marah may hide, correct or remove non-compliant content or content shown in error, notifying the seller where appropriate; Marah's intervention does not relieve the seller of its responsibility for the content and the product.

Seventh: food safety, traceability and recall

The seller undertakes to comply with all health, food, municipal and veterinary requirements and the requirements for halal, slaughter, handling, storage, chilling, freezing, hygiene and contamination control applicable to its activity and products.
The seller maintains the required temperatures and the chilling or freezing chain, and uses sealed packaging suitable for transport that prevents leakage, contamination and mixing and displays the mandatory information.
The seller keeps records enabling it to identify the source of the product, the party that supplied it, the batches or production runs and the orders drawn from them, and provides the information required by the competent authorities or by Marah where there is a safety complaint or a recall.
If the seller knows or suspects that a product is unsafe or non-conforming, it must immediately stop displaying and selling it, isolate the quantity, notify Marah and the competent authority without delay, and cooperate in the withdrawal or recall and in informing affected customers in accordance with the regulatory instructions.
Marah may immediately suspend the product or the store where there is a reasonable risk to health or safety pending verification, without preventing other legal measures from being taken.

Eighth: the order cycle, acceptance and preparation

The seller must monitor orders during working hours and accept or reject them within the period shown in the app. Where the store has manual acceptance enabled, the current operational period is five minutes, and the order may be cancelled automatically once it expires without acceptance. Where the store has automatic acceptance enabled, the order is accepted as soon as it is submitted and the customer proceeds directly to the payment gateway.
After the seller's acceptance, or after automatic acceptance, the customer's period to complete payment is the period shown in the app; the current operational period is five minutes. Final fulfilment does not begin until payment is confirmed or express instructions to the contrary are received from the platform.
Where the platform enables negotiation, the seller abides by the mechanism and the limit shown, up to a maximum of three attempts under the current configuration, and an offer does not become binding until it is accepted and the order confirmed.
The seller's acceptance of the order is a confirmation that the product is available and that it can prepare it on time and at the confirmed price and specifications. The order may not be cancelled after acceptance except for a genuine and evidenced reason, with immediate notice to Marah and the customer.
The seller updates order statuses accurately, does not mark an order 'ready' or 'handed over' before that is the case, and keeps the order in the appropriate condition and temperature until collection or handover to the delivery party.
Marah may take operational measures where there is repeated non-acceptance, cancellation, delay or incorrect statuses, having regard to the cause of the failure and its attribution to the seller, and allowing an objection where necessary.

Ninth: pickup and delivery

Each store shows the pickup-from-store option together with a single delivery option only: either 'Delivery by the seller' or 'Delivery by Marah'. The two delivery models are never combined for the same store or order.
For pickup from the store, the seller keeps the order appropriately until the appointed time, verifies the order number or pickup code, records the handover, and deals with non-attendance according to the nature of the product and statutory rights, without automatically forfeiting the amount.
For delivery by the seller, the seller is responsible for the driver or carrier it uses and for the lawfulness of their work, the licences, the vehicle and insurance cover where required, and for safe transport, temperature maintenance, communication, handover and its proof. Delivery fees set by the seller are due to it in accordance with the commercial schedule.
For delivery by Marah, the seller remains responsible for the product's safety, conformity, preparation, packaging and storage until it is handed over in sound condition to the designated carrier. Marah is responsible for managing the transport stage from the evidenced collection from the seller until handover to the customer, even where performed by a contracted carrier.
The carrier may refuse to collect an order showing leakage, damage, unsuitable packaging or an inappropriate temperature, and the seller re-prepares or re-packages it without delay. The record of the time and condition of collection and any necessary images are used to determine the cause of damage, with due regard to privacy.
The seller does not bear a loss or compensation arising exclusively from an established error in a delivery stage managed by Marah, and Marah does not bear a defect in the product, its packaging or its condition prior to handover to the carrier. Where causes overlap, responsibility is apportioned according to each party's contribution and the applicable laws.
The delivery party for a confirmed order may not be changed where that would materially affect the fees, the timing or responsibility, except after notifying the customer and obtaining their consent.

Tenth: complaints, cancellation, refunds and recall

The seller cooperates promptly on complaints of shortage, error, weight, quality, safety, damage or delay, and provides the records, images and reasonable information within the period Marah sets according to the seriousness of the case.
Responsibility for replacement, re-preparation, or a full or partial refund is determined on the basis of the order's status, the evidence, the cause of the failure and the customer's statutory rights; the customer's dissatisfaction alone is not sufficient to charge the seller the full value of the order without verification.
If it is established that the cause lies with the product, the preparation, the stock, the data, or delivery managed by the seller, Marah may implement the remedy due to the customer and deduct the documented amount from the seller's entitlements, providing it with the reason for the settlement and allowing an objection.
If Marah issues an urgent refund to protect the customer before the investigation is complete, that alone is not a final admission of the seller's liability, and the settlement is corrected once the cause is determined.
The party at fault bears the fees or the direct, provable loss connected with the cancellation, refund or banking chargeback. No penalty or cost is imposed that is not stated in the commercial schedule or not based on a legitimate and disclosed reason.
Marah's handling of a complaint does not prejudice the right of the customer or the seller to resort to the competent authority or the courts, and the seller undertakes to carry out any withdrawal, recall or remedial action imposed by a regulatory body.

Eleventh: commission, fees, taxes and invoicing

Marah's commission rate and the subscription, usage, payment or additional service fees are set out in the commercial schedule or the screen the seller accepts, and become due according to the type of transaction and the case set out in it.
No financial amendment applies retroactively to a completed order. Marah notifies the seller in advance of a material amendment and its effective date, and the seller may end the relationship before it takes effect if it does not accept the amendment, with settlement of outstanding orders.
The seller bears the taxes, zakat and statutory charges relating to its activity and sales, provides Marah with its correct tax data and updates it on any change.
The seller is the supplier and seller of the product and must issue and keep the invoice or simplified tax invoice for the customer in accordance with the requirements of the Zakat, Tax and Customs Authority and e-invoicing where applicable. Marah issues its own tax documents for the commissions and services it provides.
The seller does not bear banking fees, card fees or technical costs unless they are clearly specified in the commercial schedule or arise directly from its own error or special request.

Twelfth: collection, settlement and objections

Marah may collect the value of the order from the customer as a collection intermediary for the seller's account; this does not change the seller's capacity as the seller of the product.
Entitlements for completed orders for the preceding settlement cycle are aggregated and transferred to the registered bank account within a period not exceeding fourteen working days from the beginning of the following month, unless the commercial schedule clearly specifies a shorter or different cycle.
The settlement statement shows the value of orders, commissions, fees, taxes, refunds, banking chargebacks, amounts paid or withheld, and the reasons for material adjustments.
A reasonable and proportionate amount may be withheld temporarily where there is an existing dispute, suspicion of fraud, a banking chargeback, a legal obligation, or a material deficiency in the seller's data; the withholding is lifted or settled once its cause ends.
Marah is not responsible for a delay arising from an error in, or failure to update, the bank account details, or from an act of the bank or the payment provider outside its control, provided that it exercises reasonable care in following it up.
The seller may object in writing to a settlement statement or a deduction within thirty days of it being made available, stating the transaction, the reason and the documents. An objection submitted within the period is not forfeited merely because the seller continues to use the platform while it is under review.
Expiry of the objection period does not limit a right that may not be waived by law, nor the correction of an accounting error, fraud, or an amount established not to be due.

Thirteenth: customer data and its protection

The seller does not own the customer data made available to it by Marah, and its use is limited to accepting and preparing the order, necessary communication, handover, the invoice, handling a complaint, and legal compliance.
Copying, selling or sharing customer data, adding it to independent marketing databases, or contacting customers with offers outside the platform, is prohibited without a lawful basis and the necessary consent.
For delivery by the seller, the seller processes the name, contact and address data as an independent party for the purpose necessary to perform the contract of sale and the delivery, and complies with the Personal Data Protection Law, permission control, secure storage and destruction once the purpose has ended.
If the seller processes any data on Marah's behalf and solely on its instructions, it must abide by those instructions and must not appoint a sub-processor or transfer data outside the Kingdom without written approval and satisfaction of the regulatory requirements.
Access by the seller's employees and drivers must be limited to the minimum, they must be trained in confidentiality and security, and Marah must be notified immediately — and in all cases within twenty-four hours of becoming aware — of any loss, disclosure or unauthorised access to data connected with the platform, with cooperation in containment, investigation and statutory notifications.
The seller privacy policy applies to the data of the seller's owner, representatives, employees, users and drivers processed by Marah, and is complementary to these terms.

Fourteenth: intellectual property and commercial content

Each party retains ownership of its marks, names and pre-existing content. The platform, its software, design, databases and technical rights remain owned by Marah or its licensors.
For the duration of the relationship, the seller grants Marah a non-exclusive, non-saleable, royalty-free licence to use its trade name, marks, and images, descriptions and prices of its store and products for the purposes of displaying the store, operating orders, customer service and promoting the store or the platform, with the ability to adapt size, format or translation without material distortion.
The seller confirms that it holds the rights and licences necessary for the content it uploads, and bears claims arising from its established infringement of the rights of others.
New use of the seller's marks stops after the relationship ends, while copies of records and prior materials may be retained to the extent necessary for compliance and evidence, and public display is removed within a reasonable technical period.

Fifteenth: communication, reviews and professional conduct

The seller uses the platform's channels for order-related communication where available, deals respectfully with customers, support and drivers, and does not request transfers or payments outside the approved means for the order.
Marah customer data may not be used to solicit the customer outside the platform or to circumvent the commission on an order or dealing that arose through it.
The seller acknowledges the customer's right to review a genuine experience. Reviews may not be bought, fictitious orders created, customers pressured, or consideration offered conditional on a positive review.
The seller may object to a review containing personal data, abuse, an apparently false allegation, or one not connected with an order. Marah reviews the report under a fair policy, without guaranteeing the deletion of every negative review.

Sixteenth: prohibited uses and compliance

Fraud, fictitious orders, money laundering, misuse of offers, and manipulation of prices, stock, statuses, settlements or evidence are prohibited.
Hacking or disrupting the platform, automated scraping of its data, copying customer lists, circumventing security controls, introducing malicious software, or using the rights of others without permission, are prohibited.
The seller complies with the laws on anti-bribery, commercial concealment, commercial fraud, competition, intellectual property, labour and taxation, and any requirements specific to its activity.
The seller must cooperate reasonably in an investigation into fraud, a regulatory complaint or a safety risk, without being required to disclose what the law protects or secrets unrelated to the purpose.

Seventeenth: confidentiality

Non-public information relating to commissions, settlements, operations, technology, security, customers and business plans is confidential information; it is used only to perform the relationship and disclosed only to authorised persons who need it and who are bound by confidentiality.
Confidentiality does not cover information that has become public without breach, was lawfully known before disclosure, was received from a party entitled to provide it, or whose disclosure is required by law; in the latter case the other party is notified where notice is permitted.
Confidentiality continues after the relationship ends for as long as the information remains non-public or is protected by law.

Eighteenth: suspension, termination and their effects

Marah may immediately suspend a product, branch or account where there is a risk to health or safety, an expired or forged document, suspicion of fraud or a breach, a request from a competent authority, a serious breach of data or the rights of others, or non-payment of an undisputed amount.
For remediable breaches, Marah notifies the seller of the reason and grants it a suitable period to remedy before termination, where an urgent risk or a lawful order does not prevent this. The seller may submit an objection through the partner channel.
Either party may terminate the ordinary relationship on thirty days' written notice, unless the commercial schedule specifies a different period. Immediate termination is permitted on a material breach not remedied within the reasonable period, or on loss of licence, bankruptcy or cessation of activity in accordance with the law.
On termination, the acceptance of new orders stops, outstanding orders must be completed or dealt with by agreement between the parties, entitlements and lawful deductions are settled, permissions are revoked, and confidential and personal data is returned or destroyed according to the lawful retention purpose.
The provisions on settlement, taxes, confidentiality, data, intellectual property, liability and disputes remain in force after termination to the extent their nature requires.

Nineteenth: liability and indemnity

Each party bears the established direct damage arising from its breach or fault or the act of anyone working through it, to the extent determined by the laws and according to its contribution to the damage.
Marah is not responsible for the quality, source, safety, licensing, description, preparation or tax of the product, or for delivery managed by the seller; nor is the seller responsible for a technical failure, a collection error, or a transport stage managed by Marah, except to the extent it caused it.
To the extent permitted by law, no party is liable for indirect or consequential loss or anticipated profit that was not a natural and foreseeable consequence of the breach. This limitation does not apply to fraud, gross error, a tortious act, death or injury, food safety, breach of confidentiality, data protection, intellectual property, or settlement amounts due.
Save in the cases excepted above, Marah's total contractual liability towards the seller does not exceed the total commissions and fees actually received from the seller during the six months preceding the incident; this does not limit its obligation to transfer the seller's entitlements held for its account.
The seller indemnifies Marah against a third-party claim established to arise from the seller's product, its breach of licensing, tax, food or intellectual property requirements, its misuse of customer data, or delivery it manages, provided it is notified of the claim, enabled to participate in the defence, and no settlement admitting its liability is made without its reasonable consent.
No exemption or indemnity is construed so as to bar a liability that may not be excluded or a right that may not be waived by law.

Twentieth: force majeure

A party is not considered in breach by reason of a delay or impossibility outside its reasonable control, such as disasters, governmental decisions, a wide interruption of infrastructure, an epidemic or a transport disruption, provided that it notifies the other party, takes reasonable mitigation measures and resumes performance. Force majeure does not relieve amounts that fell due before it occurred, and if the effect continues for a period that makes continuing the relationship impractical, either party may terminate it with settlement of existing rights.

Twenty-first: amendments, notices and electronic records

These terms may be updated when the service, the laws or the risks change, with notice to the seller of a material amendment and its effective date a suitable period before it is applied. Prior consent is not sufficient where the law requires fresh separate consent.
If the seller does not accept a material amendment, it may end the relationship before it takes effect, completing outstanding orders and settling entitlements. An amendment does not apply retroactively unless it is more favourable to the seller or required by law.
Notices are given by registered email, the app, the dashboard, the national address or any approved written means, and each party undertakes to keep its details up to date.
Records of acceptance, orders, statuses, correspondence, invoices, settlements and electronic signatures are admissible evidence in accordance with the laws, without preventing any party from proving otherwise.
The seller may not assign the agreement or the account without Marah's written approval. Marah may transfer the agreement to an affiliate or a lawful successor in a restructuring or sale of business, with notice to the seller and without derogating from its rights.

Twenty-second: law, jurisdiction and general provisions

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the city of Riyadh have jurisdiction over any dispute that cannot be resolved amicably, unless the law requires another jurisdiction.
Before bringing proceedings, the parties shall seek to resolve the dispute amicably within thirty days of written notice, without this preventing an application for urgent relief or compliance with a statutory period.
If a provision is void or cannot be enforced, it is modified to the extent necessary to achieve its legitimate purpose and the remaining provisions stay in force. A party's delay in exercising a right is not a waiver of it.
The Arabic version is the approved version. Any translation is for guidance, and the Arabic text prevails in the event of a difference, subject to the applicable legal provisions.
For operational and commercial contact: partners@meatsteak.sa, and for privacy matters: privacy@marahapp.sa. The support channels inside the seller app or the unified number 920018084 may also be used.

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