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Privacy policy

Effective date: May 2026

At Marah we respect your privacy and are committed to protecting your personal data. This privacy policy explains how information is collected, used and protected when you use the Marah website, the customer app, the seller app, or when you contact our team.

1. Information we collect

We may collect the following information:

  • Name
  • Mobile number
  • Email address
  • Account details
  • Delivery or pickup details
  • Order information
  • Payment status
  • Store and business details for sellers
  • Documents required from sellers during registration or activation
  • Device information and app usage
  • Messages or enquiries sent through the contact forms or support channels

2. How we use your information

We use the information to:

  • Create and manage accounts
  • Process customer orders
  • Help sellers manage their stores
  • Confirm payment and order status
  • Provide support to customers and sellers
  • Improve app performance and the user experience
  • Send important service-related updates
  • Review seller applications
  • Support platform operations and maintain security

3. Payments

Payments may be processed through external payment service providers. Marah does not retain full card details. The payment provider processes payment data in line with its own policies and security standards.

4. Location and delivery information

We may use location or address information to help customers place orders, choose delivery or pickup, and help sellers fulfil orders correctly.

5. Sharing information

We may share the necessary information with:

  • Sellers, to prepare and fulfil orders
  • Payment service providers, to process payments
  • Service providers, to operate and improve the platform
  • Support teams, to handle enquiries and issues
  • Official authorities, where required by the applicable laws or regulations

We do not sell personal data to third parties.

6. Seller information

For sellers, we may collect business activity data, store information, bank details, commercial documents, VAT information, and any other information required to activate and manage the seller account.

7. Data protection

We use reasonable technical and organisational measures to protect user data. However, no online platform can guarantee 100% protection.

8. Data retention

We retain information for as long as it is necessary to provide our services, meet operational needs, resolve disputes, and comply with legal or regulatory requirements.

9. User rights

Users may contact Marah to request access to, correction of, or deletion of their personal data, in line with operational, legal and regulatory requirements.

10. Updates to this privacy policy

We may update this privacy policy from time to time. Any updates will be published on this page.

11. Contact us

For privacy-related enquiries, you can contact us:

  • Email: info@marahapp.sa
  • Mobile number: 920018084
  • Address: Riyadh, Saudi Arabia
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